You can view our terms and conditions from the link below: https://parkandfly.bg/en/terms-and-conditions/.

The parking lot address is 117 East Tangenta Street.

The parking lot operates 24/7 without interruption.

No, the fee is the same for all hours of the day.

In very rare cases this is possible, but we strongly advise our customers to make a reservation before arriving, because we may not have any availability.

Usually you can make your reservation about 10-14 days before a flight. Before holidays such as Easter, Christmas, New Year, etc., as well as during the hail season, you need to make your reservation at least a month to 40 days in advance.

Yes, we offer this service, but currently we only have standard sockets. The charging price is 10 € / 20 BGN.

You can only make a reservation online on our website - www.parkandfly.bg, you cannot make a reservation by phone. The reservation is absolutely free and after making it you will immediately receive an automatic confirmation by email, which guarantees you a reserved place.

The required information is name, phone number, email, brand and license plate (registration number) of the car, dates and hours of arrival and departure, and number of passengers. The most important here is the license plate (registration number) and the date of arrival; you can use a nickname instead of your real name if you prefer anonymity.

After making a reservation, you will receive a confirmation and we will expect you at the parking lot on the day of your reservation.

No, it is not necessary, but we recommend that customers keep the confirmation on their phones just in case.

You can write what you want to change regarding your reservation to info@parkandfly.bg or, if the website is open for your travel dates, make a new reservation with the changes and write to us to cancel the old one.

You do not need to change the car information or make a new reservation. You only need to inform the staff that the car has been changed when you arrive, show them the reservation, and they will assist you.

The hours in the reservations are approximate; the reservations are active throughout the entire day for which they are made.

No, it is not necessary; customers fill out all necessary data while making their reservations. Receiving a car at the parking lot takes less than a minute.

The transfer is free for all our clients upon departure and arrival. If you need an additional transfer (e.g., forgotten documents or a no-show upon request), this is paid. The transfer is done immediately upon arrival, but in case of the arrival of several cars at the same time, it is advisable to wait and gather all clients for the given transfer in one van.

Usually, the transfer takes a maximum of between 10-15 minutes, but it is possible in heavy traffic to reach up to 30-40 minutes.

The parking lot has its own 24-hour security, a contract with a security company, and additional insurance.

We usually do not take the car keys after parking, but on very rare occasions it is necessary – for example, in case of multiple delayed flights and customers who cannot land on time to collect their cars and free up spaces for new customers.

When you arrive at the parking lot, we will give you a business card with the phone numbers for a transfer. When you land back, you need to go outside the airport building and call us to request a transfer, and we will come and pick you up.

The transfer phone numbers are +359 899 666 660 and +359 892 222 123. Every customer receives a business card with these numbers, they are available on our website, and in your reservation confirmation, and they are active 24/7.

Before calling, it is necessary to have passed customs control, collected your luggage, and exited the airport building. Do not call for a transfer from the plane, because you might be delayed, miss the van, and have to pay for an additional transfer afterwards.

After proving the situation, the parking lot will compensate the customer with the amount they paid for transportation to the parking lot.

In this case, it is necessary for the customer to organize their transport to the parking lot independently, as transfers are only carried out from the parking lot to the airport and back.

We will jump-start your vehicle with our car or a booster, and the price of the service is 10 € / 20 BGN.

We will inflate it for you.

We will give you the contact details of locksmiths who will help you.

The parking lot has 24-hour video recording; in case of an irregularity detected, we provide the full video information to the injured customer. The parking lot is not responsible for damage caused by third parties, bad atmospheric conditions (hail, rain, wind, snow, thunder, or earthquakes), or actions committed by other customers (causing damage when maneuvering their cars).

Yes, of course. You only need to send an email to info@parkandfly.bg with the company's BULSTAT number and the receipt amount paid, or you can fill out these details on-site after paying for the service.